So the the maximum delivery time was up, and guess what? - no bikes! So again I ring and this time I was told the bikes had just arrived at the UK warehouse and would be with me pretty quick-guess what? No bikes! So again I rang for an update on delivery and didn't mention I was told the bikes were in the UK. Ringing costumer services is a waste of time as all they do is read back to you what the website says. Ordered 2 in stock rad expands and waited the full UK waiting time as stated on the website. Just do not buy a bike from this company until they improve their customer services. I have even placed a complain with the regional authorities for protection of customer rights. I am now seriously considering buying a new bike of other company and sell this one as spare parts as they just seem to keep ignoring me. They also contacted the company and took weeks to get a reply (at least they replied this time) to tell them the price of the piece and to indicate that the piece was out of stock with no estimated time of arrival. Desperate because I need that bike to take my boy to school, I when to a garage and tried to get the missing part through them even if I had to pay. More than 1 month has passed already without even an answer of acknowledgement from them. Then I emailed then back reporting the issue with photos and they just ignored my email and the ones that came later asking if they had had a chance to review it. That I did, and I found some broken cables. I contacted customer support services via the webpage and asked me to review the connections. After 2 months of use the pedal assistance stopped working. The bike is fantastic but customer service is non-existent. Terrible customer service - not worth buying even if bikes are good Thank you Trust pilot for providing the forum to alert fellow buyers for better or as in this case, for worse. Are you joking ? I live in Portugal ! I vote with my money and my vote has gone to a much more deserving vendor. Pick up my bike from the store in Utrecht, in the Netherlands. Emails are mentioned but not the telephone calls. Instead of studying the underlying problems they continue to make erroneous assumptions and sweep their faults under the rug. In response to the reply from Rad I will say that this is the typical cut and paste robot-like comment which does not appease anyone. It will cost a bit more but Rad is not deserving of my business and I'm not in for unecessary aggravation. I will demand a full refund and make my e bike purchase by the local dealer. Too many very negative comments from dissatisfied owners concerning early technical failures and poor performance of Rad Bikes to satisfy warranty claims. The people I'm dealing with seem to be completely detached from the customer. More than 10 e-mails and nobody is able to provide useful information about the up front paid order 3. Today I have cancelled my order for a Rad 6+ due to several reasons. You don’t have to have a family to ride a cargo bike! Yuba has the right bike for you.Updated: Terrible experience. The brand’s objective is to offer a smoother mobility to all users, without exception. Thanks to a wide range of accessories, in constant evolution, Yuba bikes are adapted to all needs. Close to its community, it is a small structure around which gravitate many cyclists, in love with their bike. With more than 8 models in the range, it is identifiable thanks to a very colorful, fun and family identity. ![]() Now present in more than 18 countries, Yuba is recognized as a pioneer brand, historical and specialist in longtail cargo bikes. Ambition and his roots pushing him to expand, it is only in 2016 that the first bikes arrive in Europe. ![]() Concerned about the environment and his daily means of transportation, he created the first Mundo with his own hands, then launched the brand in the United States. Born in 2007, it is the work of Benjamin Sarrazin, a Frenchman living in California who swears by nature and kayaking. French-American, Yuba is a bike brand specialized in cargo bikes and more specifically longtails.
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